Your boiler package


1. What type of fuel do you currently use?

Your boiler package


1. What type of property do you have?

Your boiler package




2. How many bedrooms do you have?

Your boiler package





3. How many bathrooms do you have?

Your boiler package






4. Do you have a Hot Water Cylinder?

Request a home survey

Our recommended packages, subject to a free, no obligation home survey







Request a home survey


SIMP can certainly help but based on your fuel type it's impossible to estimate online therefore a home survey is required.

Why do I need a home survey?

At SIMP we like to get things right and our reputation matters. We don't overcharge and you'll never speak to a salesman. With a quick and easy home survey at your convenience one of our engineers will be able to accurately price your central heating system. Once our engineer has completed his survey he will report back to the main office with his recommendation and a list of products he will require to complete the work. We will then send you a link to our proposal via SMS or email for you to look over, pressure free, before committing to the work.

Not currently using Gas
NoYes

Request a home survey


Thank you for choosing SIMP in order to proceed with your installation we will need to complete a home survey.

Why do I need a home survey?

At SIMP we like to get things right and our reputation matters. We don't overcharge and you'll never speak to a salesman. With a quick and easy home survey at your convenience one of our engineers will be able to accurately price your central heating system. Once our engineer has completed his survey he will report back to the main office with his recommendation and a list of products he will require to complete the work. We will then send you a link to our proposal via SMS or email for you to look over, pressure free, before committing to the work.

New Boiler Quote - request Home Survey

Request a home survey


SIMP can certainly help but based on your property size a combi boiler may not be suitable and therefore a home survey will be required with one of our engineers.

Why do I need a home survey?

At SIMP we like to get things right and our reputation matters. We don't overcharge and you'll never speak to a salesman. With a quick and easy home survey at your convenience one of our engineers will be able to accurately price your central heating system. Once our engineer has completed his survey he will report back to the main office with his recommendation and a list of products he will require to complete the work. We will then send you a link to our proposal via SMS or email for you to look over, pressure free, before committing to the work.

Large Home

Request a home survey


SIMP can certainly help but as you'd like to keep your cylinder it's impossible to estimate online therefore a home survey is required.

Why do I need a home survey?

At SIMP we like to get things right and our reputation matters. We don't overcharge and you'll never speak to a salesman. With a quick and easy home survey at your convenience one of our engineers will be able to accurately price your central heating system. Once our engineer has completed his survey he will report back to the main office with his recommendation and a list of products he will require to complete the work. We will then send you a link to our proposal via SMS or email for you to look over, pressure free, before committing to the work.

Keep System Boiler

Boiler Grant Eligibility


Are you a homeowner and live in the property where you need the new boiler?

Boiler Grant Eligibility


Is your boiler over 7 years old?

Boiler Grant Eligibility


Is this your FIRST ECO grant for a new boiler?

Boiler Grant Eligibility


Are you in receipt of any of the following benefits?

  • State Pension Guaranteed Credit
  • Income related Employment and Support allowance
  • Income based Job Seekers allowance
  • Income Support
  • Tax Credits (Universal, Child and Working)
  • Disability Living Allowance
  • Personal Independence Payment
  • Attendance Allowance
  • Carers Allowance
  • Severe Disablement Allowance
  • Industrial Injuries Disablement Benefit
  • War Pensioners Mobility Supplement
  • Constant Attendance Allowance
  • Armed Forces Independence Payment

Unfortunately you aren't eligible


Based on your answer to the previous question you don't qualify for an ECO Boiler Grant.

However, we do have other options available at SIMP and one of our engineers would be happy to find the best package for you:

ECO Grant - don't qualify

Great news! It looks like you're eligible.


We just need a little bit more information before we can arrange an ECO home survey.

Why do I need a home survey?

We to arrange a home survey at your convenience to calculate the carbon saving used to determine your eligible grant amount. We'll input the figures and notify you how much, up to 100%, you can claim towards a new A rated boiler.

Boiler Grant
  • Personal
  • Property
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Boiler Repair

Contact our Service Team


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Boiler Service

Send us a message


Please give us a little bit info and how you'd like to be contacted and one of our engineers will be in touch shortly.

Contact Us

Registered Address


Unit 12,
Enterprise Centre,
Herrrington Burn,
DH4 4JW

info@simp.services

07856875294

Gas Safe No: 593953

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How to defrost a boiler’s condensate pipe?

What is a condensate pipe?

For the past 15 years it has been a legal requirement in the UK for all combination boilers to use condensing technology in order to increase a boilers efficiency and reduce carbon emissions.

During the condensing process existing heat in the flue gases is recycled back into the boiler to heat the water. While this happens the temperature of the gas drops significantly producing condensation which needs to be removed from the heating system. In order to remove it from the system a condensate pipe is used to transfer the waste water up to as much as 2 litres per hour.

Ideally the condensate pipe would be connected to the waste water system internally but sometimes this is not possible and it must exit through the wall externally. Condensate pipes that have to exit externally or run through cold garages can be subject to extreme cold or prolonged cold spells leaving them vulnerable to freezing

How to find your condensate pipe?

A condensate pipe is actually really easy to find as it will be the only plastic pipe (normally white or grey) exiting your boiler. This pipe will then either exit through the wall or internally to your waste water i.e. towards the kitchen sink or exiting with your washing machine. If it exits externally you will be able to locate it outside from your boiler.

Typicaly the pipe will be 22mm in diameter but may be 32mm when leaving externally. Increasing the size of the pipe externally helps to reduce the risk of freezing.

How do I know if my condensate pipe has frozen?

If your condensate pipe has frozen there will normally be an error code on the front of your boiler and possibly a gurgling sound coming from the boiler. Each manufacturers code is different so you will need to check the error code yours is showing: Boiler Guide have a great tool for locating your boiler and it’s error code.

Never attempt to open or remove your condensate pipe on your own. This pipe is part of your boiler’s gas flue system and should only be worked upon by a Gas Safe EngineerGas Safe Engineer

How do I fix my frozen condensate pipe?

First of all we would always recommend contacting one of our Gas Safe EngineersGas Safe Engineers and reporting your broken boiler. That being said as long as you don’t attempt to remove or interfere with the condensate pipe except for the following method you will be perfectly safe:

  1. Confirm via your error code your condensate pipe is frozen
  2. Locate your condesate pipe
  3. Get some hot water by boiling the kettle and add some cold until the water is warm. Hot water can crack the pipe so make sure you only use warm water.
  4. Pout the water over the external pipe and keep doing so
  5. It will be very cold so the water will cool quickly. If you have a hot water bottle fill this with hot water and place on the pipe.
  6. If not keep topping up and pouring the warm water until you eventually hear water tricling out of the pipe
  7. At this point you can begin resetting your boiler

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